Frequently Asked Questions

What payment methods do you accept ?

A1 - We accept the following methods of credit card payments - Mastercard, Visa, Visa Debit via PayPal. You can use your credit card direct with PayPal or with your PayPal account.

We also accept POLI and Direct bank Transfer payments. Option will be available for you at check out, and details send to your for bank transfer payments.

When will I be charged ?

Payment is charged immediately after security checks from your credit cards issuer have been authorized.

For POLI payment you will be immediately redirected to your bank to make the bank transfer payment.

For manual bank transfer, it will be up to the customer when they pay, however your order will not be processed until payment has been received.

How do I know my order has been placed successfully ?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website ?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order as we do not like to Ghost Stock any items. However, during busy periods we may be in a position where we cannot supply an item, there may be an unexpected delay in despatch or there has been a stock count error. In any case, we will let you know as soon as possible. If you are unable to wait for the out of stock item, we will offer to substitute the item for another similar item of similar or we will offer a refund.

How long will my order take to be processed ?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.